The Rock Hotel partnered with PXP Financial and Prommt to to revolutionize its payment processes and address issues with card-not-present transactions. Their main objectives were to eliminate risky phone payments (MOTO), reduce the complexities of data protection and PCI compliance, minimize the risk of data breaches, and streamline the payment collection process, which had been time-consuming and labor-intensive.
By implementing Prommt’s secure, online payment solution and integrating it with Oracle OPERA Cloud, The Rock Hotel transformed its payment process. This transformation not only improved cash flow and operational efficiency but also significantly reduced chargebacks and fraud risks.
As a result, the Rock Hotel now enjoys faster payments, enhanced compliance, and a superior guest experience. Within six months, payment volumes processed through Prommt more than doubled, significantly reducing manual tasks and improving cash flow.
