Retail in the Age of AI

Retail in the Age of AI
Why Human Connection Still Matters

AI is everywhere, but your customers still crave something algorithms can't replace.

The retail landscape is transforming rapidly, with AI reshaping everything from inventory management to customer service. Yet our research reveals a surprising truth - UK shoppers aren't ready to hand over control. They want technology that helps, not replaces, the human connection they value.

37% of shoppers won't use AI shopping tools at all. Only 1 in 5 would trust AI to make purchases on their behalf. Meanwhile, trying products before buying, discovering new items, and interacting with knowledgeable staff remain top priorities.

The message is clear - automation without humanity risks losing the customers you're trying to serve.

Download our free report to discover:

• Where UK shoppers embrace AI, and where they draw the line
• How generational differences shape technology adoption and trust
• Why physical stores enhanced by smart technology outperform online-only strategies
• Practical insights to balance intelligent automation with meaningful human service

Fill in the form below to download your free report now.